SHIPPING POLICY

Effective Date: 16/10/2026 | Last Updated: 16/10/2026

1. ABOUT THE SHIPPING POLICY

Play Blue Sports Private Limited (“Company”, “we”, “us”, or “our”) is an omnichannel, multi-brand retailer of sports products, operating through its physical retail stores, its website https://www.playblue.com (“Website”) and its ‘PlayBlue’ mobile application, including IOS and Android versions (“App”). The ‘Website’ and the ‘App’ shall collectively be referred to as the “Platform”. The Company, through the Platform, offers and sells (i) products of third-party brands (“Third-Party Products”), which are manufactured by the respective third-party Brand Owner or a third-party manufacturer engaged by or on behalf of such Brand Owner; and (ii) products sold under the Company’s own brand(s) (collectively referred to as "PlayBlue") which may be manufactured by the Company or by third-party manufacturers engaged by or on behalf of the Company (“PlayBlue Products”). The ‘Third-Party Products’ and the ‘PlayBlue Products’ are collectively referred to as "Products”. The Products may include sports equipment, apparel, footwear, accessories and other related products, as well as edible products, including protein supplements, shakes and electrolytes. The Company also provides customer support and other related services in connection with the Products (“Services”).

For the purposes of this Shipping Policy, “Manufacturer” means, in relation to any Product, (i) the relevant third-party Brand Owner and/or the third-party manufacturer engaged by or on behalf of such Brand Owner, in respect of Third-Party Products; or (ii) the Company and/or the third-party manufacturer engaged by or on behalf of the Company, in respect of PlayBlue Products, as the case may be. “Brand Owner” means, in relation to a Third-Party Product, the owner of the brand under which such Third-Party Product is marketed and sold.

This Shipping Policy applies to all orders placed through the Platform and sets out the Company’s policies and procedures for the shipment and delivery of Products purchased by Users. The Company shall make reasonable efforts to ensure that Products are delivered safely and within the applicable delivery timelines. All shipping and delivery related requests and complaints in respect of any Product, including Third-Party Products, shall be raised with the Company.

This Shipping Policy shall be read together with our Terms of Use. Capitalized terms which have been used here but are undefined shall have the same meaning as attributed to them in Our Terms of Use. You are advised to go through Our Privacy Policy and Terms of Use for further information on Our terms and conditions.

2. DELIVERY PROCESS

• Once an order is placed by the User, Our system will process the order, and the User will receive an order confirmation on their registered email address and/or phone number. The User may also receive a unique order ID and tracking ID or link via email, SMS, WhatsApp, or other applicable communication channels to track the status of the order and facilitate the resolution of any order-related issues.

• Users may also be able to track their orders through the "My Orders" section of the Platform, where such functionality is available.

• The Product(s) ordered by You are inspected thoroughly to ensure that they are in a perfect and desired condition.

• Upon completion of the applicable inspections and quality checks, the Products are appropriately packed and handed over to Our trusted Logistic Partners for delivery.

• Our Logistic Partners then deliver the order to You at the earliest possible time and in a perfect condition.

• In case of a delay in the delivery or Our Logistic Partners are unable to reach to the delivery address provided by You, they will contact You to resolve the issue as early as possible.

• As Products may be fulfilled from different warehouses or fulfilment locations, a single order may be delivered in multiple shipments, each with a separate tracking ID or link and estimated delivery timeline. Where applicable, You will receive individual tracking links for each shipment. Accordingly, the order status may reflect multiple delivery stages, and Products forming part of the same order may be delivered at different times.

• If a Product is out of stock at all warehouses or fulfilment locations, the concerned part of the order may be cancelled. You will be notified of such cancellation and refunded the amount paid for the cancelled Product(s), in accordance with Our Return and Refund Policy.

• We reserve the right to cancel an order, including in cases of stock unavailability after order confirmation, pricing issues and/or changes, suspected fraudulent transactions, payment failure or discrepancy, errors in Product or pricing information displayed on the Platform, an undeliverable shipping address, or serviceability issues.

• Certain Products, including perishable edible Products such as protein supplements, shakes and electrolytes, may require appropriate packaging intended to preserve their quality during transit. However, the Company shall not be liable for any spoilage, damage or deterioration caused by factors beyond its reasonable control, including delays on the part of the Logistic Partners or extreme weather conditions.

• You will always receive the exact Product(s) ordered. No substitutions will be made without Your explicit consent.

3. ORDER HOPPING

• Where Your order comprises, Products fulfilled by different warehouses or fulfilment locations, the Company may split and dispatch such order in multiple shipments (“Order Hopping”).

• No Additional Cost: Order Hopping will not result in any additional charge to You. Shipping costs, if applicable, will remain as displayed at checkout.

4. TERMS OF DELIVERY

We partner third party logistic service providers to facilitate the delivery of Products to Our Users (“Logistic Partners”). The details of the Logistic Partner who will be responsible for making the delivery of the purchased Products will be provided to the User upon the purchased Product being handed over to the Logistic Partner by the Company.

The estimated delivery date for the purchased Products will be displayed on the order confirmation page on the Platform and may also be communicated to You through email, SMS, WhatsApp, or other applicable communication channels.

While We endeavour to facilitate delivery of Products across India, Users will be required to provide their delivery address and PIN code at the time of purchase to verify the availability of delivery services at the specified location. In case, the delivery address or PIN code provided by the User is outside Our serviceable delivery network, the order may not be processed, and the User will be notified accordingly.

The Company currently ships Products only to delivery addresses within India and does not accept orders for delivery outside India.

Users are advised to provide a complete and accurate delivery address, including the house, flat, floor and building number, landmark and PIN code, and to keep their address and contact details updated. Users may add delivery instructions, where such option is available on the Platform. Deliveries to offices or other establishments may not be possible on weekends or public holidays when such premises are closed.

Where the Platform offers quick express, same-day or one-day delivery, such delivery options shall be available only for eligible Products, in select cities and PIN codes, and for orders placed before the cut-off time displayed on the product page or at checkout. Bulky Products, including certain fitness equipment, may not be eligible for such delivery options.

The applicable delivery speed and charges shall be confirmed at checkout before the order is placed. Where an order placed with a paid express delivery option is not delivered by the promised date for reasons attributable to the Company, the express delivery charges shall be refunded to the User.

Where the Company offers the option of collecting an order from its physical retail store, the User shall collect the order within the period communicated by the Company, and the Company shall not be responsible for any delay where the order is made available at the store on the promised date but is collected by the User on a later date.

Users may request cancellation of an order or a change in the delivery address only before the Products have been dispatched and handed over to the Logistic Partner. Such requests may be made through the “My Orders” section of the Platform or by contacting Our customer support team through the available channels, including phone or WhatsApp, with the relevant order ID. Once the Products have been handed over to the Logistic Partner, the Company may not be able to accommodate any such request and reserves the right to decline the same. In case of cancellation after dispatch is not permitted, the User may refuse delivery or avail of the applicable return option, in accordance with Our Return and Refund Policy.

A maximum of 3(three) attempts shall be made to deliver the Products to the User. If the User continue to remain unavailable after such number of attempts as mentioned above, the Company reserves the right to cancel the order at its sole discretion and such Products shall be returned to the Company.

The Company undertakes various reasonable measures to ensure that the personnel employed by the Logistic Partners work with the highest regard to professionalism and ethics. However, since the Company does not exercise direct control over the Logistics Partner, it is beyond the control of the Company to ensure that the employees/personnel of its Logistics Partners behave in a professional and ethical manner. Hence it is hereby clarified that the Company disclaims any liability and shall not be responsible for any actions of the individuals employed by the Logistic Partners. Accordingly, to the extent permitted under applicable law, the Company shall not be responsible for the personal acts or conduct of the individuals employed by the Logistic Partners. Users may report any such misconduct to the Company, which shall take up the matter with the relevant Logistic Partner.

Return and exchange of the Product shall be in accordance with our Return and Refund Policy.

5. ESTIMATED DELIVERY TIME

After placing the order, You will receive an order confirmation message on Your registered email and mobile number. Orders are generally processed and dispatched within 1–3 business days with our Logistic Partners from order confirmation and payment realisation. Orders placed on Sundays or public holidays shall ordinarily be processed on the next business day. While we aim to provide the timely dispatch of the product from Our end, there may arise certain situation such as high order demand or unavailability of certain Product in case the Product in our inventory does not pass Our quality check, which may lead to delay in the delivery of the order.

Further, the timelines set out below are indicative only and are based on estimates provided by the Company’s Logistic Partners.

Actual delivery timelines may vary depending on the delivery location, weather conditions, public holidays, regulatory restrictions, or other circumstances beyond the Company’s reasonable control. Once the Products have been handed over to the Logistic Partners, the delivery of such Products shall be the responsibility of the respective Logistic Partner.

In case of a delay, Users may track the order and the revised estimated delivery date through the tracking link or the "My Orders" section of the Platform, where available. The Company shall endeavour to notify Users of any delay in delivery. If there is no tracking update within 48 (forty-eight) hours after the estimated delivery date, the User may contact Our customer support team for assistance.

6. SHIPPING CHARGES

Shipping charges currently are as follows:

• Free Shipping on all the orders of amount Rs 399 and above.

• For orders below the amount of Rs 399, Rs 50 shall be charged as Shipping Charges.

• Further, Cash on Delivery (“COD”) is available for certain orders up to Rs 10,000 subject to pin code serviceability. Do note that COD may not be available due to variety of reasons. Note- There may be incremental charges applicable on COD Orders.

• Any applicable charges are shown at checkout before payment.

• Shipping charges may vary depending on the Products in the order, their size or weight, the delivery address and the delivery speed selected, and shall be levied as displayed at checkout, including for multiple quantities of the same Product, where applicable.

7. UNDELIVERABLE PACKAGES

In the event that a Product remains undelivered on account of an incomplete or incorrect delivery address, the User's unavailability, or refusal to accept delivery, then the Company may, at the User's request, arrange re-shipment subject to payment of any applicable re-shipping charges.

If the Product remains undelivered despite the delivery attempts specified in this Shipping Policy, the undelivered Product shall be returned to the Company (“Return to Origin”). In such cases, the Company shall process a refund of the amount paid by the User, after deducting applicable shipping and handling charges (if any), within a reasonable period, in accordance with Our Return and Refund Policy.

8. FORCE MAJEURE

The Company shall not be held liable for any delay or failure in the delivery of Products arising out of circumstances beyond its reasonable control, including but not limited to natural disasters, fire, flood, epidemic or pandemic, strikes, lock-outs, riots, war, acts of terrorism, government action, restrictions imposed by any regulatory authority, or disruption in transportation networks (“Force Majeure Event”). In the event of a Force Majeure Event, the Company shall make reasonable efforts to notify affected Users and to resume delivery services at the earliest possible opportunity.

9. GRIEVANCE REDRESSAL

Users are advised to inspect the package at the time of delivery. If the outer packaging appears visibly tampered with or damaged, Users are advised to refuse delivery or record the condition of the package with the Logistic Partner and notify the Company at Email: support@playblue.com within 48 hours of delivery, along with relevant photographs or videos, so that the Company may assist with the applicable replacement or refund in accordance with Our Return and Refund Policy.

For any issues, complaints, or grievances relating to the delivery of Products, Users may contact Our customer support team at support@playblue.com. The Company shall endeavour to address and resolve such grievances in a timely manner and in accordance with applicable law.

If the order status shows as "DELIVERED" but the User has not received the order, the User shall notify the Company within 48 (forty-eight) hours, so that the Company may investigate the matter with the Logistic Partner. Where an order is returned to the Company as undeliverable, the Company shall process the return and refund, where applicable, in accordance with the Return and Refund Policy.

10. AMENDMENT OF THIS POLICY

The Company reserves the right to modify, amend, or update this Shipping Policy from time to time, at its discretion and in accordance with applicable law. Any changes to this Shipping Policy shall be effective upon being published on the Platform, unless otherwise specified. Where required under applicable law, the Company shall notify Users of any material changes through appropriate means, including by email to the registered email address of the User. Users are advised to periodically review this Shipping Policy for any updates. Where required under applicable law, the Company shall obtain any consent or acknowledgement necessary in respect of such changes.